Professional Standards & the REALTOR® Code of Ethics
Each client can expect superior, professional service from our REALTOR® members. As a member of the National Association of REALTORS®, our members commit to uphold a level of skill and care that is well defined, promoted and measurable.
Should any client, consumer or fellow REALTOR® feel that their service has not achieved the level of ethical service for which this Code of Ethics stands, there are several methods of dispute resolution available to address any concerns.
MEDIATION is offered whereby the two parties can work together with a trained mediator to find a satisfactory resolution to the situation.
PROFESSIONAL STANDARDS complaints regarding potential unethical conduct follow a paperwork trail and hearing process to determine if a violation of the Code of Ethics is true, and the appropriate discipline can be rendered. To review the REALTORS® Code of Ethics, click here.
ARBITRATION for commission disputes or other transactional monetary issues will be reviewed and passed forward to a formal hearing for a decision on the financial distribution.
To access the forms to file an Ethics Complaint, click here.
To access the forms to file an Arbitration Request, click here for non-REALTORS®, and click here for REALTOR® member forms.
To access the forms to request Mediation for an Arbitration issue, click here.
To read more about how the process works when necessary to be heard at the state (TAR) association level, click here.
To request an Ombudsman to assist with your concerns or the filing process, contact Candy Joyce via e-mail: candy@mtar.org
